| Kari Berit Presents Return Policy |
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Products purchased directly from Kari Berit Presents ("KBP") (either via the online store, phone,
or in person) may be returned under the following circumstances:
- Within 30 days of the date of original shipment for any reason; or
- Warranty - Within 1 year of the date of original purchase for a defect.
Products that are purchased from another seller are ineligible.
30 Day Return Right
If you are not completely satisfied with your product at any time during the 30 day period
following the original purchase date, please contact KBP Support at 651.388.6789. Our client support
personnel are available during support hours to make sure you have every opportunity to enjoy the
benefits of your purchases. If, however, you are dissatisfied for any reason with your purchase,
please follow the steps below for a refund of your purchase price.
The 30 day return policy applies only to products that are purchased directly from KBP (either via
the online store, phone, or in person).
Please note that only products in the original packaging with all materials and in new or
as-new condition are eligible for the 30 Day refund.
Instructions for 30 Day Returns
- Request a RMA
Every 30 Day Return must have an associated Return Merchandise Authorization (RMA) number. A RMA
may be obtained from KBP by calling 651.388.6789. KBP must receive the returned item within
fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only
and will expire on the 15th day after the date of issuance, at which time any returned products
will be refused.
- Use the Original Packaging
All products must be returned in the original packaging with all contents included. Please ensure
that any previous shipping labels or other markings have been removed or covered completely.
Please note that failure to return all items included with your product, or returning the product
without the manufacturer packaging may result in the product(s) being shipped back to you at your own
expense.
- Ship the Product Back to Us
Once you have received your RMA number, please write it clearly on the outside of the package to
be returned. Please ensure that previous shipping labels or other markings have been removed or
covered completely. It is the client's responsibility to arrange shipment pickup, prepay shipping
(and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged
in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper
delivery. It is the client's responsibility to retain a sender's copy of the shipment invoice and the
shipment tracking number in the event of a lost shipment until the return product has been
received. KBP reserves the right to refuse any product returned under the 30 Day Return Right that does
not meet these criteria.
- Send Your Return Shipment Tracking Number to KBP
Please complete our
web form
and include the RMA# in the "Reference #" box and the returns
shipment tracking number & the time of pick-up in the "Message" body.
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